Easy Returns - No Restocking Fee!To request a return/exchange authorization number, Click Here. Include order number, a list of the items that you are requesting to return and the reason. A representative will answer via e-mail within 24 hours. Unwashed, unused, or defective merchandise may be returned within 30 days (excluding any discount and shipping). Items received after 30 days or not meeting return criteria will be refused or abandoned, they may be returned at customer's request and expense.
We canít accept returned items that are used, washed or items that have missing or damaged packaging. Hardware items, once opened cannot be returned. Special Orders, Almost Custom and Close outs are final sale and not returnable or exchangeable.
Please insure returns and obtain a tracking number and have your Return Authorization Number referenced on the outside of the box. Ship Returns to:Swags Galore, Inc., 1285 Purdytown Turnpike, Lakeville, PA 18438.
Please return items within 30 days of your receipt for exchange or refund, your refund will be made to your charge card (excluding any discount and shipping charges).
Any items returned that were purchased with a free ship coupon will be charged the regular outgoing shipping charges.
You can expect a refund within 4 weeks of our receiving your returned product. You can expect a credit in the same form of payment originally used for purchase.
Swags Galore is not responsible for spam routed e-mails, it is the customer's responsibility to follow-up.
Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Items returned that do not meet these criteria will be abandoned or may be returned at customer's request and expense.