Returns & ExchangesTo request a return/exchange authorization number, email us at firstname.lastname@example.org, or use the convenient Contact Form on our web site. Include order number, a list of the items that you are requesting to return and the reason. A representative will answer via e-mail with-in 24 hours.
Please return items within 30 days of your receipt for exchange or refund, your refund will be made to your charge card (excluding any discount and shipping charges).
Please do not return any items that are not in re-sellable condition, items that are used, washed or items that have missing, opened or damaged packaging. Open hardware items are not returnable.
Items received after 30 days or not meeting return criteria will be refused or abandoned, they may be returned at customer's request and expense. All returns must be insured Parcel Post, UPS, FEDEX, etc. and have a Return Authorization Number referenced on the shipping label. Ship Returns to: Swags Galore, Inc., 1285 Purdytown Tpke, Lakeville, PA 18438. PLEASE PLACE THE RETURN NUMBER ON THE BOX OR SHIPPING LABEL.
Any items returned that were purchased with a free ship coupon will be charged the regular outgoing shipping charges when the merchandise is returned.
Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Items returned that do not meet these criteria will be abandoned or may be returned at customer's request and expense.
Special Orders & Close Outs are not returnable or exchangeable. www.swagsgalore.com
Swags Galore Inc. 1285 Purdytown Turnpike Lakeville PA 18438
Closeout & Custom MerchandiseAll Closeout & Custom items are a Final Sale, and will not be accepted for Exchange or Store Credit. Please feel free to contact us with any questions you may have. Thanks for being our customer!