Where is Swags Galore located?Swags Galore is located in North East PA, there address is 1285 Purdytown Tpke, Lakeville PA, 18438.
Is Swags Galore opened to the public or have Retail Stores?Swags Galore is not open to the public, Swags Galore is a web based retailer, shipping online curtains orders since 1999. There 12,000 Square Foot Warehouse is located in North East, PA.
What makes Swags Galore, Inc so unique?Well, they were established in 1999, one of the 1st curtain stores on the web, they focus on curtains & that’s it. There method is to have deep stock & most if not all orders ship with-in 24 hours, orders placed before 2:00PM EST usually ship the same day. The owners are dedicated, to having large amounts of inventory for all the items on their web site & ready to ship. This is not like their competitors who drop ship most of their items. Additionally, the large chains stores work on much larger margins to compensate for their large costly infrastructure.
Swags Galore offers their products at deep discount prices & always offer free shipping on all orders over $75.00. In addition, they offer many coupon discounts for all orders & extra incentives for returning customers.
Swags Galore likes to think they have the largest selection of styles, fabrics, and color options to offer their customers. We have our own photo studio to take many unique photo’s of the curtain products we offer, which helps the customer see what the products will look like on the windows.
What is your return policy?Please Click Here to see our Easy Return Policy.
What should I do if I received Damaged or Defective Merchandise?If you believe that there is an error in your shipment, that the items received are damaged or defective, or your order was damaged in transit, Click here to contact Swags Galore Customer Service within 7 days from receipt of your order. Under no circumstances will inquires as a result of above be honored after 7 days of receipt of order. No refunds will be issued on Final Sale Close Outs, Almost Custom & Special Order items. Close outs will be replaced. Almost custom special orders will be repaired or replaced. Special Order items will be replaced.
What if I was shipped the wrong items?Please inspect your order for completion ASAP. If you are were shipped the wrong item, Click here to contact Swags Galore Customer Service within 7 days from receipt of your order. A replacement will be sent with a return tag. Please return incorrect items with-in 14 business days. If the items are not returned you will be charged for the value of the merchandise. Close outs will be replaced. Almost custom special orders will be repaired or replaced. Special Order items will be replaced.
What if I was missing an item in my order?
Please inspect your order for completion ASAP. If you are missing an item, Click here to contact Swags Galore Customer Service within 7 days from receipt of your order. The missing item will be sent ASAP.
What if I didn't recieve my order?
Swags Galore, ships all orders quickly, as soon as your order ships tracking information is sent, it is the responsibility of each customer to make proper arraignments with the shipping provider to assure proper delivery of their package. Please refer to www.ups.com for its delivery rules & policies. Packages not received within a reasonable time frame, 7 days for UPS & 10 days for UPS Sure Post should be reported immediately to email@example.com . Swags Galore will do everything in it power to aide in the proper delivery of each customer’s order. It is extremely important for the customer to do its due diligence to also aide in the delivery process.
What is your coupon policy?Please Click Here to see our coupon codes & our coupon policies.
What is your Special Orders Policies?Since Special Order products are ordered specifically for you, they are not returnable for any reason. Orders cannot be canceled or changed once the order has been placed. Our suppliers make every attempt to ship dye lot consistent products, but since we are not picking & shipping items we cannot guarantee dye lot consistency.
Special order items usually ship within 3 to 14 business days, please allow extra time during the busy seasons & holidays. Please note every effort is made to ship orders ASAP, there can be material backorders at any time, please check fabric availability prior to placing order, if you are in a rush. We don't recommend special order items, if your time frame is critical.
Please note: Special Orders, Almost Custom & non stock items, will not be received in 2 days if 2nd day air is selected. They will be shipped 2nd day air when they are ready to ship from the supplier.
What is you Almost Custom Policies?Since Almost Custom products are made specifically for you, they are not returnable for any reason. Orders cannot be canceled or changed once the order has been placed.
Almost Custom orders usually ship within 3 to 14 business days, please allow extra time during the busy seasons. Please note every effort is made to ship orders ASAP, there can be material backorders at any time that could potentially delay your order past the 14-day standard shipping time frame. Please check fabric availability prior to placing order, if you are in a rush. Please note: Selecting 2nd day air, will only expedite shipping time, it will not expedite manufacturing time.
Colors and textures on your computer monitor may vary from the actual fabric. If exact color match or texture is required, please order swatch materials before placing your order. Dye lots cannot be guaranteed.
Swatch Service is available for almost custom products. Why do we charge for swatches when other companies send them for free? The answer, we like to keep our prices low, not over inflate them, like other companies. Swatches are mailed, they are non returnable.
Almost custom products are lined with Roc Lon Econo sheen, a 70/30 poly/cotton. White or ivory is used depending on the fabric. As a general rule if it is a light background fabric we use white, if the fabric has a darker background we use ivory.
Due to the differences in character and content of fabric we allow a leeway tolerance of +/ or -1" in length & width.
Please note: If no contrasting fabric is selected, the item will be self contrasting.
Please note: Any items over 54" wide, are not necessarily pattern matched, panel pairs are not pattern matched. If you would like items pattern matched, please indicate in comments section, there will be a 20% up charge.
Can I cancel an order?Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Please refer to our return policy once your order is received. In the event a special circumstance arises, a 50% cancellation fee will be accessed. Refused shipments will incur a 50% refused delivery fee or cover Swags Galore costs, whichever is greater. Swags Galore will not accept customers conditions that contradicts our policies, either in e-mails or order comments.
What is your Refused Delivery Policy?Refused shipments will incur a 50% refused delivery fee or cover Swags Galore costs, which ever is greater. Swags Galore will not accept customers conditions that contradicts our policies, either in e-mails or order comments.
What are your Payment Options?We accept Visa, Mastercard, American Express & Discover & Pay Pal.
What is your Photo Variation Policy?All images represent our products to the best of our ability within the limits of the internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums, depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern.
What is your Errors and inaccuracies policy?Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
What do your Product Contents consist of?All products are sold individually, unless otherwise specified. Panels, valances, bedding, curtain rods, etc. widths & lengths can vary several inches from the manufactures written specifications. Individual items are not patterned matched, unless specifically stated. Pairs are described as over all width of both panels. Sets are described as over all width & length of the set. We make every attempt to ship dye lot consistent products, however, we are unable to guarantee dye lot consistency. We cannot guarantee lot consistency for orders placed at different times.
What is your Pricing Policy?Pricing and sale pricing are changed periodically, Previously placed orders are not eligible for pricing decreases or subject to pricing increases. Prices are effective during placement of order.
How long does it take for your to Process my Order?Our goal is to ship all orders within 24 hours of receipt. Orders are processed 24 hours 7 days a week. If we encounter any problems processing or shipping your order you will be contacted immediately. Orders that include close out, limited quantities & discontinued items will be adjusted prior to shipment. To assure availability contact customer service prior to ordering.
What is your Shipping & Handling Policy?Please Click Here to see our detailed shipping charges & shipping Policies