 Click here to contact Swags Galore Customer Service.Swags Galore, Inc. www.swagsgalore.com 1285 Purdytown Tpke Lakeville, PA 18438 (800) 262-9971 customerservice@swags-galore.com Swags Galore is one of the leading resources for window treatments. We offer consumers curtains, scarf panels and curtain rods without the custom price or hassle. Our mission is to provide the best values in high-quality curtain products and accessories – and the best service experience.   We’re here to help you create the beautiful windows you’ve always wanted. Swags Galore offers everything from the most basic curtains to the most exotic. All are well manufactured, easy-to-install, and affordably priced. Worried about measuring and installing? We’ll provide all the information you need. Still unsure? Just give us a call or Contact Us. One of our friendly consultants is ready with expert advice. It’s easy. You specify the product you want and your choice of color. We will ship it fast. And we back every product with a 30 day money back warranty. To request a return/exchange authorization number, fill out the RMA Request Form. Include order number, a list of the items that you are requesting to return and the reason. A representative will answer via e-mail within 24 hours. Unwashed, unused, or defective merchandise may be returned within 30 days (excluding any discount and shipping). Items received after 30 days or not meeting return criteria will be refused or abandoned, they may be returned at customer's request and expense. We can’t accept returned items that are used, washed or items that have missing or damaged packaging. Special Orders, Almost Custom and Close outs are final sale and not returnable or exchangeable. All returns must be insured Parcel Post or UPS and have a Return Authorization Number referenced on the shipping label. Ship Returns to:Swags Galore, Inc., 1285 Purdytown Turnpike, Lakeville, PA 18438. Please return items within 30 days of your receipt for exchange or refund, your refund will be made to your charge card (excluding any discount and shipping charges). You can expect a refund within 4 weeks of our receiving your returned product. You can expect a credit in the same form of payment originally used for purchase. Any items returned that were purchased with a free ship coupon will be charged the regular outgoing shipping charges when the merchandise is returned. Exchanges will be charged regular outbound freight. Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Items returned that do not meet these criteria will be abandoned or may be returned at customer's request and expense. If you believe that there is an error in your shipment, that the items received are damaged or defective, or your order was damaged in transit, Click here to contact Swags Galore Customer Service or call 1-800-262-9971 within 7 days from receipt of your order. Under no circumstances will inquries as a result of above be honored after 30 days of receipt of order. Please note: Returns must received with-in 30 days of reciept of order. Please inspect your order for completion ASAP. If you are were shipped the wrong item, we must be contacted with-in 7 days. A replacement will be sent with a return tag. Please return incorrect items with-in 14 business days. If the items are not returned you will be charged for the value of the merchandise. Please inspect your order for completion ASAP. If you are missing an item, we must be contacted with-in 7 days. The missing item will be sent ASAP. Coupons must be entered and applied during check out, no adjustments will be made after an order has been submitted. Coupons cannot be combined with other coupons or offers (Only one coupon per purchase). Any items returned that were purchased with a free ship coupon will be charged the regular outgoing shipping charges when the merchandise is returned. Coupon codes are not valid unless entered during ordering process. Not valid on phone orders. Since Special Order products are ordered for your specially, they are not returnable for any reason. Orders cannot be canceled or changed once the order has been placed. Our suppliers make every attempt to ship dye lot consistent products, but since we are not picking & shipping items we cannot guarantee dye lot consistency. Special orders items usually ship within 3 to 14 business days, please allow extra time during the busy seasons & holidays. Please note every effort is made to ship orders ASAP, there can be material backorders at any time, please check fabric availability prior to placing order, if you are in a rush. We don't recommend special order items, if your time frame is critical. Since Almost Custom products are made for you specially, they are not returnable for any reason. Orders cannot be canceled or changed once the order has been placed. Almost Custom orders usually ship within 7 to 14 business days, please allow extra time during the busy seasons. Please note every effort is made to ship orders ASAP, there can be material backorders at any time that could potentially delay your order past the 14-day standard shipping time frame. Please check fabric availability prior to placing order, if you are in a rush. Please note: Selecting 2nd day air, will only expedite shipping time, it will not expedite manufacturing time. Colors and textures on your computer monitor may vary from the actual fabric. If exact color match or texture is required, please order swatch materials before placing your order. Dye lots cannot be guaranteed. Swatch Service is available for almost custom products. Why do we charge for swatches when other companies send them for free? The answer, we like to keep our prices low, not over inflate them, like other companies. Swatches are mailed, they are non returnable. Almost custom products are line with Roc Lon Econo sheen, a 70/30 poly/cotton. White or ivory is used depending on the fabric. As a general rule if it is a light background fabric we use white, if the fabric has a darker background we use ivory. Due to the differences in character and content of fabric we allow a leeway tolerance of +/ or -1" in length & width. Please note: If no contrasting fabric is selected, the item will be self contrasting. Please note: Any items over 54" wide, are not necessarily pattern matched, panel pairs are not pattern matched. If you would like items pattern matched, please indicate in comments section, there will be a 20% upcharge. Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Please refer to our return policy once your order is received. In the event a special circumstance arises, a 50% cancellation fee will be accessed. Refused shipments will incur a 50% refused delivery fee or cover Swags Galore costs, which ever is greater. Swags Galore will not accept customers conditions that contradicts our policies, either in e-mails or order comments. Refused shipments will incur a 50% refused delivery fee or cover Swags Galore costs, which ever is greater. Swags Galore will not accept customers conditions that contradicts our policies, either in e-mails or order comments. We accept Visa, Mastercard, American Express & Discover. If you would like to pay by money order, send a written copy of the items you would like, with a money order to Swags Galore, 1285 Purdytown Tpke, Lakeville, PA 18438. (Please include shipping charges). All images represent our products to the best of our ability within the limits of the internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums, depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern. Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause. All products are sold individually, unless otherwise specified. Panel widths & lengths can vary an inch or two from the manufactures written specifications. We cannot guarantee lot consistency for orders placed at different times. Pricing and sale pricing are changed perodically, Previously placed orders are not eligable for pricing decreases or subject to pricing increases. Prices are effective during placement of order. Our goal is to ship all orders within 24 hours of receipt. Orders are processed 24 hours 7 days a week. If we encounter any problems processing or shipping your order you will be contacted immediately. Orders that include close out & discontinued items will be adjusted prior to shipment. To assure availabilty contact customer service prior to ordering. Shipping and handling charges will be added to your purchase based on number of items ordered. All USA orders in the 48 contiguous states are currently being shipped UPS Ground. 2nd Day Air is also available. Customers in Alaska, Hawaii can use UPS 2nd Day Air. See Shipping Charge section for details. Please note: Special Orders, Almost Custom & non stock items, will not be received in 2 days if 2nd day air is selected. They will be shipped 2nd day air when they are received from the supplier. 
All costs incurred for incorrect or inadequate shipping or billing information are the responsibility of the customer and will be charged accordingly. |
