Swags Galore
1285 Purdytown Tpke
Lakeville PA, 18438

Easy Return Policy - No Restocking Fee!:

Unwashed, unused, or defective merchandise may be returned within 30 days (excluding any discount and shipping). Items received after 30 days or not meeting return criteria will be refused or abandoned, they may be returned at customer's request and expense.

We can’t accept returned items that are used, washed or items that have missing or damaged packaging. Hardware items, once opened cannot be returned. Special Orders, Almost Custom and Close outs are final sale and not returnable or exchangeable.

Please insure returns and obtain a tracking number and have your Return Authorization Number referenced on the outside of the box. Ship Returns to:Swags Galore, Inc., 1285 Purdytown Turnpike, Lakeville, PA 18438.

Please return items within 30 days of your receipt for exchange or refund, your refund will be made to your charge card (excluding any discount and shipping charges).
Any items returned that were purchased with a free ship coupon will be charged the regular outgoing shipping charges.
You can expect a refund within 1 weeksof our receiving your returned product. You can expect a credit in the same form of payment originally used for purchase.
Swags Galore is not responsible for spam routed e-mails, it is the customer's responsibility to follow-up.
Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Items returned that do not meet these criteria will be abandoned or may be returned at customer's request and expense.

Damaged or Defective Merchandise Policy:

If you believe that there is an error in your shipment, that the items received are damaged or defective, or your order was damaged in transit, contact Swags Galore Customer Service within 7 days from receipt of your order. Under no circumstances will inquires as a result of above be honored after 7 days of receipt of order. No refunds will be issued on Final Sale Close Outs, Almost Custom & Special Order items. Close outs will be replaced. Almost custom special orders will be repaired or replaced. Special Order items will be replaced.

Wrong Item Policy:

Please inspect your order for completion ASAP. If you are were shipped the wrong item, contact Swags Galore Customer Service within 7 days from receipt of your order. A replacement will be sent with a return tag. Please return incorrect items with-in 14 business days. If the items are not returned you will be charged for the value of the merchandise. Close outs will be replaced. Almost custom special orders will be repaired or replaced. Special Order items will be replaced.

Missing Item Policy:


Please inspect your order for completion ASAP. If you are missing an item, contact Swags Galore Customer Service within 7 days from receipt of your order. The missing item will be sent ASAP.

Non-receipt of Your Order Policy

Swags Galore, ships all orders quickly, as soon as your order ships tracking information is sent, it is the responsibility of each customer to make proper arraignments with the shipping provider to assure proper delivery of their package. Please refer to www.ups.com for its delivery rules & policies. Packages not received within a reasonable time frame, 7 days for UPS & 10 days for UPS Sure Post should be reported immediately to customerserivce@swagsgalore.com. Swags Galore will do everything in it power to aide in the proper delivery of each customer’s order. It is extremely important for the customer to do its due diligence to also aide in the delivery process.

Coupon Policy:

Coupons must be entered and applied during check out, no adjustments will be made after an order has been submitted.

Coupons cannot be combined with other coupons or offers (Only one coupon per purchase). Any items returned that were purchased with a free ship coupon will be charged the regular outgoing shipping charges.

Coupon codes are not valid unless entered during ordering process.

Not valid on previous orders!!!

Special Orders Policy:

Since Special Order products are ordered specifically for you, they are not returnable for any reason. Orders cannot be canceled or changed once the order has been placed. Our suppliers make every attempt to ship dye lot consistent products, but since we are not picking & shipping items we cannot guarantee dye lot consistency.

Special order items usually ship within 3 to 14 business days, please allow extra time during the busy seasons & holidays. Please note every effort is made to ship orders ASAP, there can be material backorders at any time, please check fabric availability prior to placing order, if you are in a rush. We don't recommend special order items, if your time frame is critical.

Please note: Special Orders, Almost Custom & non stock items, will not be received in 2 days if 2nd day air is selected. They will be shipped 2nd day air when they are ready to ship from the supplier.

Cancellation Policy:

Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. Orders cannot be canceled once the checkout process has been completed. We regret any inconvenience that this may cause you. Emails for cancellations will not be accepted. If you refuse your shipment you will be charged both original outbound & and actual return shipping costs associated with the refusal. If you received free shipping you will be charged the actual cost of shipping and the return shipping.

Refused Delivery Policy:

If you refuse your shipment you will be charged both original outbound & and actual return shipping costs associated with the refusal. If you received free shipping you will be charged the actual cost of shipping and the return shipping. Swags Galore will not accept customers conditions that contradicts our policies, either in e-mails or order comments.

Payment Options:

We accept Visa, Mastercard, American Express & Discover & Pay Pal.

Photo Variation Policy:

All images represent our products to the best of our ability within the limits of the internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums, depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern.

Errors and inaccuracies policy:

Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Product Content Policy:

All products are sold individually, unless otherwise specified. Panels, valances, bedding, curtain rods, etc. widths & lengths can vary several inches from the manufactures written specifications. Individual items are not patterned matched, unless specifically stated. Pairs are described as over all width of both panels. Sets are described as over all width & length of the set. We make every attempt to ship dye lot consistent products, however, we are unable to guarantee dye lot consistency. We cannot guarantee lot consistency for orders placed at different times.

Pricing Policy:

Pricing and sale pricing are changed periodically, Previously placed orders are not eligible for pricing decreases or subject to pricing increases. Prices are effective during placement of order.

Order Processing Policy:

Our goal is to ship all orders within 24 hours of receipt. Orders are processed 24 hours 7 days a week. If we encounter any problems processing or shipping your order you will be contacted immediately. Orders that include close out, limited quantities & discontinued items will be adjusted prior to shipment. To assure availability contact customer service prior to ordering.

Shipping & Handling Policy:

Orders usually ship within 24 hours, orders placed before 2:00PM usually ship the same day, Monday to Friday. The cost for shipping is based upon total order amount. Use the information below as a quick reference for calculating shipping charge for an order.

Economy Ground Shipping (3 to 10 days) to contiguous U.S. only.
  • When selecting this method your order will ship the most ecomominal way this includes UPS economy, USPS, etc.
  • Please make sure you supply your US mail address if different from USPS street address.
  • Select this method for P.O. Boxes
  • $0.00 to $24.99 The Shipping Charge is $7.99
  • $25.00 to $49.99 The Shipping Charge is $9.99
  • $50.00 to $74.99 The Shipping Charge is $10.99
  • $75.00 to $99.99 The Shipping Charge is $14.99
  • $100.00 to $149.99 The Shipping Charge is $17.99
  • $150.00 to $199.99 The Shipping Charge is $19.99
  • $200.00 to $299.99 The Shipping Charge is $22.99
  • $300.00 to $399.99 The Shipping Charge is $25.99
  • $400.00 and UP The Shipping Charge is $29.99

    Special Orders usally ship with-in 3 to 14 business days.

    UPS Ground Shipping (1 to 6 days) to contiguous U.S. only.
  • When selecting this method your order will ship UPS Ground. See Map below for time in transit.
  • $0.00 to $24.99 The Shipping Charge is $14.99
  • $25.00 to $49.99 The Shipping Charge is $16.99
  • $50.00 to $74.99 The Shipping Charge is $17.99
  • $75.00 to $99.99 The Shipping Charge is $21.99
  • $100.00 to $149.99 The Shipping Charge is $24.99
  • $150.00 to $199.99 The Shipping Charge is $26.99
  • $200.00 to $299.99 The Shipping Charge is $29.99
  • $300.00 to $399.99 The Shipping Charge is $32.99
  • $400.00 and 499.99 The Shipping Charge is $36.99
  • $500.00 and 749.99 The Shipping Charge is $39.99
  • $750.00 and 999.99 The Shipping Charge is $44.99
  • $1000.00 and 1499.00 The Shipping Charge is $49.99
  • $1500.00 and 1999.00 The Shipping Charge is $74.99
  • $2000.00 and UP The Shipping Charge is $99.99 Special Orders usally ship with-in 3 to 14 business days.
    UPS 2nd Day Air Shipping to contiguous U.S. only.
  • $0.00 to $24.99 The Shipping Charge is $30.00
  • $25.00 to $49.99 The Shipping Charge is $35.00
  • $50.00 to $74.99 The Shipping Charge is $40.00
  • $75.00 to $99.99 The Shipping Charge is $45.00
  • $100.00 to $149.99 The Shipping Charge is $50.00
  • $150.00 to $199.99 The Shipping Charge is $55.00
  • $200.00 to $299.99 The Shipping Charge is $60.00
  • $300.00 to $399.99 The Shipping Charge is $65.00
  • $400.00 and 499.99 The Shipping Charge is $70.00
  • $500.00 and 749.99 The Shipping Charge is $75.00
  • $750.00 and 999.99 The Shipping Charge is $100.00
  • $1000.00 and 1499.00 The Shipping Charge is $125.00
  • $1500.00 and 1499.00 The Shipping Charge is $150.00
  • $2000.00 and UP The Shipping Charge is $200.00

    Please refer to www.usp.com for delivery rules & policies. Please note: UPS does not deliver on major holidays, Saturday or Sunday. Please note: UPS doesn't count Saturday or Sunday in their time in transit calculation. Please take this under consideration when placing 2nd day air orders. If your order ships on Thursday you will not receive it until Monday.

    Please note: Special Orders, Almost Custom & non stock items, will not be received in 2 days if 2nd day air is selected. They will be shipped 2nd day air when they are shipped from the supplier. Please refer to www.usp.com for delivery rules & policies. Deliveries to multi-family dwellings (apartments, condos, etc) must be signed for.

    To avoid shipping delays with 2nd day Air orders, please make sure your address & CVV code matches your credit card or if you pay with pay pal your account & shipping address is verified.

    2nd Day Air is not available to AK, HI, APO/FPO

    Economy to AK, HI, AP0/FPO
  • Must Supply Valid USPS (U.S. Postal Service) Deliverable Address
  • $0.00 to $24.99 The Shipping Charge is $30.00
  • $25.00 to $49.99 The Shipping Charge is $35.00
  • $50.00 to $74.99 The Shipping Charge is $40.00
  • $75.00 to $99.99 The Shipping Charge is $45.00
  • $100.00 to $149.99 The Shipping Charge is $50.00
  • $150.00 to $199.99 The Shipping Charge is $55.00
  • $200.00 to $299.99 The Shipping Charge is $60.00
  • $300.00 to $399.99 The Shipping Charge is $65.00
  • $400.00 and 499.99 The Shipping Charge is $70.00
  • $500.00 and 749.99 The Shipping Charge is $75.00
  • $750.00 and 999.99 The Shipping Charge is $100.00
  • $1000.00 and 1499.00 The Shipping Charge is $125.00
  • $1500.00 and 1499.00 The Shipping Charge is $150.00
  • $2000.00 and UP The Shipping Charge is $200.00

    Special Orders are not available to customer selecting AK/HI/PR/VI/FPO/APO shipping option.
    Address Changes

  • $12.00, Please note: This fee is mandated by UPS

    All costs incurred for incorrect or inadequate shipping or billing information are the responsibility of the customer and will be charged accordingly.

    International Shipping (Outside of the USA or using an International Credit Card to ship within the USA)

    Swags Galore has partnered with a trusted third-party company, GlobalShopEx to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into a GlobalShopEx cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopEx will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.

    If you would like to pay for your order with an International Credit Card (with a non-USA billing address) and have it SHIP to an address in the USA, you can either follow the instructions above or use PayPal to complete your order.

    Security Policy:

    This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

    All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption.

    When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

    For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant.

    We may collect information (including name, address, email address, telephone number, email address, transaction information, credit card information and date of birth, as well as information you provide to us about other persons) when you:
  • • Place an order with us for yourself or as a gift
  • • Create or maintain an account
  • • Return an item or make an exchange
  • • Inquire about our products or services
  • • Request a catalog
  • • Receive a gift package
  • • Create an account
  • • Receive email promotions
  • • Enter a contest, sweepstakes, or other promotion
  • • Are referred to us through a marketing promotion
  • • Participate in a marketing survey, promotion or event
  • • Activities similar to the above

    We maintain this data, along with a record of your purchases, in a secure database. We may combine this information with data that is publicly available, as well as data that we receive from other sources, including from mailing lists and other information obtained from third parties.

    We also gather information about how you navigate through our Web site or advertisements, including content served by us or on our behalf on other web sites. This includes information gathered with "cookies" and/or other online tools such as "pixel tags." As technology evolves, we may use similar tools to measure such activity. More information about cookies and pixel tags is provided below.

    We may also use these tools to collect data about our email promotions. For example, we may receive a confirmation when you open email from us. We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf.

    Using Information We Collect

    We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested, as well as to provide you with promotions that are most likely to be of interest to you. To do this, we collect information that allows us to:
  • • Process and track your order
  • • Provide the services you request
  • • Contact you about the status of an order
  • • Send you catalogs or promotional offers
  • • Send you email updates
  • • Identify your product and service preferences
  • • Customize our communications to you
  • • Provide information concerning product recalls or products you have purchased
  • • Improve our merchandise selection and customer service
  • • Better fraud prevention or detection

    Information We Share with Others
    We contract with other companies that provide services in the following categories: shipping, name, address, email address, and/or telephone number verification, email distribution, market research, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes and from sharing this information with anyone other than us.

    From time to time, we make your contact information available for marketing to reputable retailers whose products we believe will be of interest to you. As explained below, if you prefer that we do not share information with these companies, please contact us by email, telephone, or mail using the contact information below and we well honor your request.

    We may also may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also disclose such information where we believe it is reasonably necessary to protect us, our customers, and others from financial or physical harm. We may also share information with companies assisting in fraud protection or investigation, but we do not provide information to these agencies or companies for marketing or commercial purposes.

    Our business might be also purchased or sold. In such transactions, customer information generally is one of the transferred business assets, but remains subject to the promises made in our privacy policy (unless, of course, the customer consents otherwise).

    Your Privacy Rights: Respecting Your Choices
    We offer you choices about the information you receive from us.

    If you prefer not to receive catalogs or marketing emails from us, or if you prefer to receive them less frequently, please contact us by phone, email, or mail using the contact information below and we will honor your requests.

    You can also unsubscribe from our marketing emails using the link provided in each marketing email we send.

    We also offer you a choice about whether we share your information with others for their direct marketing uses. If you prefer that we not do so, please let us know and we will honor your request.

    The following is our designated contact information for communications regarding these choices:

    Swags Galore 1285 Purdytown Tpke Lakeville, PA 18438

    We can also be reached via email at customerservice@swagsgalore.com.

    With regard to catalogs and catalog mailings, please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly.

    Because promotions are planned in advance, it may take a reasonable time for your requests to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

    Reviewing and Updating Your Information
    Upon request we can also provide site visitors with access to transaction information and contact information that we maintain about them and the ability to correct certain errors in that information. Some of this information and the ability to correct it may be available online to account holders. Please contact us for more details.

    Information About Cookies and Pixel Tags
    A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

    For example, we use cookies to:
  • • Remember what items are in your cart
  • • Recognize you when you return to our Web site
  • • Study how our visitors navigate through our Web site and which products they request in site or web searches. Pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

    Links to Other Sites
    Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

    Security
    It is our intent to protect against the loss, misuse, or alteration of information we collect and maintain. We use a variety of current technologies and processes for protection of that data.

    Privacy of Children on Our Web Site
    Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

    Notice of Policy Changes
    From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

    Questions or Comments?
    For questions, comments or assistance, we invite you to contact us.

    If you feel that this site is in any way not following its stated information policy, we also urge you to contact us so that we can address your concerns promptly.

    We hope to answer any questions to your satisfaction, but should you ever want to contact a third-party regarding our privacy practices, you may email the Direct Marketing Association's Committee on Ethical Business Practices at ethics@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.

    Effective Date
    This policy is effective as of Janurary 15th, 2013.

    If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

    Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!

    Copyright:

    You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, rights in databases and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright and/or database right in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), your legal rights in relation to “fair dealing” under European copyright law, or your legal rights under any other similar copyright law, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right.

    Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.

    Intellectual Property Policy:

    We rely on a network of independent affiliates, subsidiaries, agents, third-party product providers, third-party Content providers, vendors, suppliers, designers, contractors, distributors, merchants, sponsors, licensors and the like (collectively, "Associates") who supply some of the goods advertised on the Site and, in some cases, drop ship them directly to our customers. In accordance with the Digital Millennium Copyright Act, we are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of Content posted on or transmitted through the Site, or items advertised on the Site, by our Associates. If you believe that your rights under intellectual property laws are being violated by any Content posted on or transmitted through the Site, or items advertised on the Site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending Content and/or advertisements. It is our policy to disable access to infringing materials, and to terminate access of repeat infringers to the Site. In order for us to investigate your claim of infringement, you must provide us with the following information:

    An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; A description of the copyrighted work or other intellectual property that you believe has been infringed; A description of where the material that you claim is infringing is located or identified on the Site; Your name, address, telephone number, and e-mail address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and A statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the copyright or intellectual property or authorized to act on behalf of the owner of the copyright or intellectual property. The above information should be provided to our agent for notice of claims of copyright or other intellectual property infringement, who can be reached as follows:

    By mail: Copyright Agent c/o Swags Galore, Inc. 1285 Purdytown Tpke Lakeville, PA 18438